It is important for you to know how we collect, store and use the personal data that you give to us. The Privacy Notice explains how we use personal data to run our website and mobile apps, show you relevant ads and serve you over the phone, by delivery and in our stores. It also explains the rights you have over your personal data – to opt-out of marketing, to ask us for a copy of your data, to object to our use of it, and, occasionally, to ask us to delete it.
SCOPE OF THIS NOTICE
This policy, sets out the basis on which The Lunar Rabbit Boulangerie (“The Lunar Rabbit Boulangerie” or “we”) a company incorporated under the laws of Singapore with its registered office address 16 Hamilton Road #01-02, Singapore 209186, collects personal data from you and how we process such data.
By visiting our website www.lunar-rabbit.com (our “Site”), you accept and consent to the practices set out below.
WHAT DATA DO WE COLLECT AND HOW DO WE USE IT?
When you place an order with us, whether on our website, by mobile app, over the phone or at one of our stores, we collect the data we need in order to process your order. It shouldn't surprise you that we'll ask for contact details, payment details and delivery location as needed to get your food to your doorstep.
To run and improve our website and mobile app
We use your data to operate and improve your experience on our website and mobile app.
For some of the features on our website and mobile app to work, we need to remember you. For example, when you're browsing our menu to order, we need to remember what you've already selected so that we don't just give you the last item you picked. As this is an inherent part of what you ask us to do when you order online, we don't ask your consent.
We also keep track of visitors to our website and mobile app to help us understand how they use the services so we can make them work smoothly. For example, we keep track of which pages are visited most, how long visitors spend on our site, what websites they visit before and after ours, and where our visitors come from.
We're able to do this by using cookies and other technical information your device automatically sends to us. Except for the uses that are inherent to the service, we ask your consent to collect this information.
WiFi and CCTV in our stores
If you use our WiFi, we obtain information about your connection and device, such as the type of phone you use and your IP address, which we use for our legitimate interests of better understanding our customers. If you consent, we also receive your email address to send you promotional material. We collect email, mobile number, first name, surname and postal code from you and we use it for data analysis.
We also use CCTV in stores to protect our facilities, assets and personnel, and to investigate and prevent any type of incident, like theft or vandalism, accidents, fires, floods and other emergency situations. We balance your privacy rights against our interests by restricting access to the footage and placing cameras in prominent locations.
From social media
If you interact with our Facebook page, Instagram, or other social media presence, we use the information you provide to respond to questions or comments you leave us. We also use these social media services to show you advertising and special offers via social media, which, in some cases, will be targeted to you based on your interests and online browsing (including our website).
We use data you give us to research and develop new products and let you know about special offers. We collect your email address and other contact details when you create an account or sign up for newsletters, competitions and other promotional events so we can send you promotions and other marketing by email, SMS or by push notifications from our mobile app. We always ask your consent to receive our promotional material and give you the chance to unsubscribe.
We also store information about your preferences, like whether you've decided to opt-in to marketing emails, what types of products you seem to be interested in and how often you open the emails we send to further our interest in providing you the most relevant advertising.
Responding to enquiries
If you contact us for any reason, we will use the data you provide us to respond to your question. We see good customer service as a necessary part of The lunar Rabbit's experience.
We also want to learn from your feedback so that we can keep getting better. We use information for these legitimate business purposes, provided that we don't do this in a way that infringes on your data protection rights.
For legal and standard business reasons
Where the law requires it or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use personal data in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
We also use personal data for safety and security, to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of our policies.
We use the following types of cookies and similar technologies:
Strictly necessary cookies. These are cookies that are required for the operation of our websites or apps. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.
Analytics cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our websites and apps when they are using them. This helps us to improve the way our website and app work, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website or app and to personalise our content for you, for example, by remembering your preferences.
Advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website or app and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.
Social media cookies. We use these cookies when you share information using a social media sharing button or “like” button on our website to keep track of the way customers engage with and share our content. The social network will record that you have done this. This information may be linked to targeting/advertising activities.
You can withdraw your consent to cookies and other tracking technologies that are not strictly necessary by updating your cookie preference in your browser.
WHO WWW.LUNAR-RABBIT.COM SHARE MY INFORMATION WITH?
Your personal data will be shared with companies providing services under contract to us for all the reasons described above, such as payment processing providers (e.g. WiredCard), data analysts and online advertisers (Google) who help to give us an insight into how we can better serve you and all of our other customers, professional advisors, and information technology providers.
HOW CAN I STOP RECEIVING NOTICES ABOUT FUTURE OFFERS?
If you do not wish to receive communications from us, please inform us by using the unsubscribe link inside the email or in the Contact Us section on the website.
WHAT OTHER RIGHTS DO I HAVE?
You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you provide in a structured, machine readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement or compelling interest).
Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to us processing your data, this will not affect any processing which has already taken place at that time.
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to the data protection authority in the country you reside, where you work, where you think the alleged breach is located.
HOW LONG DO YOU KEEP MY DATA FOR?
We only retain personal date for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.
We may amend this policy from time to time by posting the updated on our Site. By continuing to use our Site after the changes come into effect means that you agree to be bound by the revised policy.
HOW TO CONTACT US
If you have any questions regarding personal data, you can contact us at [email protected]